Date: May 25, 2018
Whenever you provide us with your information, we collect and maintain it with your privacy as a core concern. Here are the types of information we collect:
- Personally Identifiable information such as name, gender, nationality.
- Contact information such as address, email address and phone numbers
- Payment information such as credit or paypal information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date as well as banking account details if relevant;
- Technical information such as IP addresses.
Minors* Under 18 Years Old
Journey Instruments cannot discern the age of visitors on our Website, so If you are a legal guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.
If you are a minor, we require that you do not provide us with your Personal Information, but rather have your legal guardian or parent enter this information. Should we find that a minor has submitted his information without parental consent, we will remove any and all information.
* Note that the age of minors for residents in Japan is under 20 years old.
Though our data is securely encrypted according to SSL security standards, we will notify all parties within 72 hours should any data breech occur.
Cookies are small files of information that are downloaded to your device when you visit our Website, which we use primarily to analyze our website performance and user trends. If you use our website without changing your browser settings, you agree to receive cookies when you use our website.
Most browsers receive cookies automatically, but you may set your browser to prevent it from receiving cookies. You can check your browser preferences or help section to learn how to disable cookies.
Your Personal Information is primarily used for administrative purposes to process transactions or following up on requests for products or services. This information is usually provided to us through our web forms, email, or phone call. We also use Personal Information to notify you of promotions, new products and services, investigate claims and inquiries, handle warranty claims and returns, statistical and marketing analysis, and assist us in providing you an optimal user experience.
If you have agreed to sign up to our email list, your Personal Information will also be used to send you an email update that usually includes things such as product demos, new product announcements, contests, giveaways, and upcoming events. Every email will include an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by notifying us with this form.
Journey Instruments does not sell or rent any of your Personal Information on our Website to any other parties.
We may process and disclose your Personal Information with third parties, such as credit card processing and verification providers, data analytics, parties which have business or contractual dealings with Journey Instruments – such as courier companies, Customs bureaus, as well as other third parties who are able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.
Your Personal Information may also be disclosed or transferred to a customer service representative or staff who will use this information for the purpose of processing an order or providing you with a service.
If required by law, we will disclose your Personal Information to the government authorities or third parties pursuant to a subpoena.
Should we go through something like a merger, acquisition, or a sale of part or all of our assets, your information will likely be transferred to the new entity or structure, though we are confident GDPR compliance will be maintained.
All of our data systems are managed with an encrypted web-based platform on servers based in Hong Kong. However, we may transfer and store your Personal Information on our private servers or computers located in our Xiamen or Austin Offices. Such transfers will only be conducted if necessary to facilitate transactions or services to serve you as a customer. We will secure storage in compliance with GDPR and USA in the following manners:
- Anyone who has access to stored data must be registered.
- Access to data will be limited based on strict necessity, and all employees will follow policy to protect user and customer confidentiality.
- Third parties and staff will not be allowed to migrate Personal Information to a removable device or data storage service without written consent from senior management.
- Physical security procedures will be in place and routinely evaluated.
- Third parties who assist us in managing user data (as mentioned above) will also maintain compliance.
- Proper records of access and transfer of Personal Information.
- Awareness programs will be held to educate employees on our duty and policies to protect Personal Information.
Journey Instruments or any third party providers we use will obtain your consent to collect and use your Personal Information at the time of collection. Journey Instruments will implement an ‘opt-in’ policy to obtain your express written consent when collecting your Personal Information – this consent may be in the form of asking you to sign a form or check a box on a form.
You may submit a request at any time for us to withdrawal your consent of the collection and use of your Personal Information by filling out this form.
You may request a data packet of your Personal Information at any time using this form, which we will provide you within 24 hours. You may review this information and give us corrections or request for us to remove your data at any time. We will remove or modify data within 24 hours of request.
We have links on our website to other third party sites. We are not responsible for the privacy practices or content of these other sites, so we encourage you to read the privacy policies of each of these other sites.
When you sign up ore request to be on our email list, you agree for us to contact you via email to inform you of our latest news, updates, products and services. If you do not wish to remain a subscriber, you may click “unsubscribe” from any newsletter you received or request to be removed through this form.
For any inquiries regarding the handling of your Personal Information, please contact our Compliance Officer via email at firstname.lastname@example.org