The Saddles I Ordered From Journey Instruments Don’t Fit Properly! Help!

We ship saddles as blanks, meaning they’re not sanded to the correct height for a specific guitar. The reason for this is because every guitar has slight variations in neck angle, nut height, string height, neck curve, etc. Additionally, saddle thicknesses vary well in terms of fractions of a millimeter, and saddle slot depths and widths vary from changes in…

I’ve upgraded to the EPS001K active module but I am not getting a signal from one or both of my channels.

It’s important to note that you must first have a JourneyTek EP001, EP004 etc pickup to plug into this module. So to start, make sure that your passive piezo unit is functioning properly. Firstly, make sure you have switched to the new updated output jack that’s included with the EPS001 kit. Some of the older EP001 pickup jacks aren’t compatible,…

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