FAQs Archive - Journey Instruments

What Paint Finish Does Journey Instruments Use On Their Guitars?

robMarch 6, 2023

We usually use a polyurethane matte or gloss finish on all of our guitars – but check the product description to be safe as there are some guitars that may have polyurethane top finish over a polyethylene base coat, or use open-pore finish. All of our guitar finishes meet industry-wide safety standards in terms CCC, ROSH, REACH, CE, etc.

How Should I Store My Journey Instruments Collapsible Guitar When I’m Not Travelling?

robFebruary 6, 2023

If you’re playing the guitar frequently, you can keep it assembled. If you’re not playing it frequently, we recommend keeping it stored in the original case. If your climate is dry and you have a collapsible wood model, you can use a humidifier and store the guitar in the original case, and then seal the case in the plastic bag…

The Saddles I Ordered From Journey Instruments Don’t Fit Properly! Help!

robDecember 16, 2022

We ship saddles as blanks, meaning they’re not sanded to the correct height for a specific guitar. The reason for this is because every guitar has slight variations in neck angle, nut height, string height, neck curve, etc. Additionally, saddle thicknesses vary well in terms of fractions of a millimeter, and saddle slot depths and widths vary from changes in…

Can I add a HyVibe System to a Journey Guitar?

robDecember 14, 2022

We currently don’t install HyVibe systems on our guitars, but there are several guitarists who have done so. The sides on all of our current wood guitars are laminate (back and soundboard is solid), so this makes cutting into the side much less risky than if it were an all solid guitar. Here’s a Youtube video showing the HyVibe installation…

I’ve upgraded to the EPS001K active module but I am not getting a signal from one or both of my channels.

robDecember 4, 2022

It’s important to note that you must first have a JourneyTek EP001, EP004 etc pickup to plug into this module. So to start, make sure that your passive piezo unit is functioning properly. Firstly, make sure you have switched to the new updated output jack that’s included with the EPS001 kit. Some of the older EP001 pickup jacks aren’t compatible,…

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