1. Firstly,  the neck truss rod key is the same Allen wrench (hex key) you use in the small screw in the back of the bolt and knob assembly to put it back to gather. We recommend you always keep this key with the guitar so you can adjust the truss rod, or work on the bolt and knob assembly. …

Because our guitars are engineered to collapse we over-engineer the latch mechanism with stainless steel components. This adds weight to the areas of attachment in the neck and body. Additionally, for acoustic guitars, we need to reinforce the block area by 3-4 times that of a normal acoustic neck block. While our guitars are a bit heavier, because they’re “over…

If your neck is not latching into position before twisting the bolt to fully tighten, first try the instructions here to make sure you’re pressing the neck properly into place against the body: https://journeyinstruments.com/journey-overhead-assembly-instructions/ If the latch catch is not attaching to the neck mechanism, use a pair of needle-nose pliers to bend the latch catch in the neck closer…