You can see our installation procedures here: https://journeyinstruments.com/pickup-installation/.

Simply put, we have no idea. There are so many on-board preamps on the market, and their specifications all vary. Even if the plug is identical, the volume and balance may not work well with your existing onboard preamp. If you need an onboard preamp, we strongly recommend our EPS001 series – we’ve benchmarked it against systems that cost hundreds…

We recommend going directly from our passive pickups, such as an EP001 or EP004 into a quality recording interface such as a Focusrite Scarlett Solo, Audient ID4, Steinberg UR22C, or TC Helicon GO Guitar Pro with an apple device (double-check IOS requirements). You can also use our EPS001 active pickup if you want to adjust sound, but for a cleaner…

We test all our pickups twice before shipping so there’s a very low probability this will happen. But just in case, here’s a short checklist to help you troubleshoot:

If you’re getting an uneven signal from your pickups (some strings are louder than others), this could be caused by several factors. We recommend you troubleshoot in this order: Poor connection: Make sure the 2mm male connector from the piezos is is fully plugged into the guitar jack female connector inside the guitar body, and that your instrument cable is…